Refund policy

Do you accept returns?

You can return your online purchase within 14 days from the delivery.
For return instructions, please contact us first at customerservice@marcell.world

Please note, to receive a full refund, products must be returned unworn and in the condition they were received. We are unable to accept shoes returned to us with scratched or damaged soles. To avoid marking, shoes should be tried on a soft surface.

For more information, please see our terms and conditions.

Can I exchange an item?

For exchange inquiries, please contact us at customerservice@marcell.world

When will I receive my refund?

Your return will be processed within 5 business days after the item(s) have been received by our team. Once your return has been accepted, your refund will be issued within 5 business days. A confirmation will be send to you by email once the refund has been completed.

The time needed to process your refund may vary based on the payment method used.